Refund policy

Return & Refund Policy

We want you to feel confident and satisfied with your purchase. Due to the nature of our products as personal care items, we maintain specific return conditions to ensure safety, hygiene, and product integrity.

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### ✔️ Returns

We accept returns only under the following conditions:

- The item arrived damaged  
- The item arrived defective  
- You received the wrong product  

To be eligible, items must be:

- Unused  
- Unopened  
- In their original packaging  
- Reported within 7 days of delivery

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### ✔️ Refunds & Replacements

Once your return is reviewed and approved, we will offer:

- A refund to your original payment method, or  
- A replacement product  

Please allow 5–10 business days for the refund to be processed, depending on your payment provider.

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### ❌ Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

- Opened or used products  
- Products not in original condition  
- Items damaged due to customer handling  

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### 📦 Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include photos so we can assist you promptly.

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### 🚫 Final Sale Notice

All personal care products are considered final sale once delivered, unless they meet the return conditions stated above.

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### 📧 Contact

If you have any questions, feel free to contact us at:  
*essencetwin.girls@gmail.com